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FAQs

My Account

How do I track my online order?

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There are two ways to track your order: you can log into your account to view your recent order history or you can click the  "Track Order" link at the top of the website page.

What if I forgot the password to my account?

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Click the "Login" link at the top of the website and click “ Reset Password.” Enter the email address you used to sign up for this account. Click the "Reset Password" link and follow prompts in the email sent to you.

Do I have to create an account to make a purchase?

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No, you can now order Twinings products without creating an account.

General, Tea Related

Does tea contain caffeine?

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Yes, tea (black, green, white and oolong) does contain caffeine, but at lower levels than other beverages like coffee. For example, a cup of black tea has about a quarter the caffeine of a cup of coffee, on average.

How much caffeine does tea contain?

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Serving: 1 tea bag in 200 ml serving

Green: 25-35 mg/serving
White: 25-30 mg/serving
Oolong: 35 mg/serving
Unflavoured black: 40-65 mg/serving
Flavoured black: 35-45 mg/serving

Caffeine occurs naturally in tea and coffee. It is a crystalline compound that is a mild stimulant of the central nervous system. The amount of caffeine in tea varies due to conditions where and how the tea plant (Camellia Sinensis) is grown, such as seasons when the plant is harvested, soil conditions, quality of water and growing temperature, to name a few. 

These values are for guidance only and they might vary depending on the amount of tea brewed in the tea bag, country of origin of the teas, and steep time. The longer  the steep time for tea, the stronger the extraction of caffeine.  Black tea is typically steeped for 5 minutes, Green tea is typically steeped for 2 minutes and White tea 1 minute. Additionally, the cup size or the amount of water does not affect the caffeine content.

Herbals like Peppermint and Camomile are naturally caffeine free because they do not come from the tea plant (Camellia Sinensis). 

Is decaffeinated tea completely decaffeinated?

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No, it is not possible to remove 100% of the caffeine from the tea plant. Decaffeinated teas contain residual amounts of caffeine, about 2mg per 200ml cup.

Does tea contain calories?

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No, tea alone does not contain any calories.

Does tea contain gluten?

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No, tea alone does not contain gluten.

Do Twinings products contain allergens?

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No, Twinings products do not contain any of the major food allergens: Cereals containing gluten, Crustaceans, Mollusks, Eggs, Fish, Peanuts, Nuts, Soybeans, Milk (except for Chai Latte K-Cup®), Celery, Mustard, Sesame, Lupin, Sulphur dioxide, Soy Lecithin, MSG.

Is Twinings certified Kosher?

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All tea bag and loose tea products sold in the US & Canada are certified Kosher by the London Beth Din. All K-Cup® tea products sold in the US & Canada are certified Kosher by Orthodox Union. Cold Infuse Blueberry, Apple and Blackcurrant, and the Cold Infuse Lemon, Orange and Ginger are not currently Kosher certified.

What is the decaffeinate process?

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Twinings teas are decaffeinated using the ethyl acetate method, which is one of the most popular ways to decaffeinate coffee and tea. After the tea leaves are moistened with water or steam, the process selectively absorbs caffeine and removes it from the tea. Afterward, ethyl acetate is removed, and the leaves dried. Ethyl acetate is an organic compound that is found in tea, coffee, and fruit, and provides for a safe and effective decaffeination method.

Does Twinings donate to charitable causes?

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Yes, Twinings is proud to support Save the Children and its work to develop sustainable projects that support tea-growing communities in China. From when the partnership launched in 2004 it has helped more than 650,000 children. Twinings is also proud supporter of Mercy Corps and its effort to improve sanitation across several tea estates in India. We take great pride in our role as a corporate leader by supporting these important community efforts.

Does Twinings use sustainable packaging?

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We at Twinings are committed to working towards a solution to remove the cellophane from all of our packaging, however, due to the supply chain complexities involved, the solution is not immediate.

Our premium hot and cold ‘mesh’ tea bags look as though they are made from plastic, but this is actually a corn-starch derived material that will also degrade when industrially composted. We are also working to transition our inner wrappers to a material that is fully recyclable. Furthermore, our new and innovative Cold Infuse product range is currently packed in a fully recyclable plastic jar. Both the lid and the jar are recyclable, and we currently have a project underway to review what alternative materials we could use to make this product even more sustainable.

Brewing the Perfect Cup

Brewing

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Click here to learn how to brew the perfect cup.

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Legacy Reward Points Update

We are currently working on importing legacy rewards points from the old site to new accounts and should resolve the issue shortly. Apologies for any inconvenience. -The Twinings Team

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